Wednesday, April 18, 2007

"IRS forgives last-minute filers delayed by Turbo Tax Glitch"

In an article written in the Mercury News, the article discussed Intuit's Turbo Tax. Intuit, a Mountain View based company, servers were over bombarded at the last minute that the servers were not processing the information on time. The IRS says that they are willing to "do everything (they) can to assist tax payers affected by the situation." Intuit said that normally it only takes a couple of minutes before a confirmation is sent letting the customer know that everything was submitted, however, on Tuesday it was taking hours before a confirmation was received. The article also reported that at a certain point, the server hit capacity and just started not accepting anymore. Julie Miller, the Intuit spokesperson, said that the IRS is willing to extend the deadline till April 19th for the people who encountered the problem. Intuit also reported that in the March alone they sold over 11 million copies of Turbo tax and were processing about 50 to 60 tax returns per second.

http://www.mercurynews.com/business/ci_5695219?nclick_check=1

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